Legal

Privacy Policy

Last updated: June 1, 2025

Woodbend Dental (“we,” “us,” or “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We may collect the following categories of personal information:

  • Identification information: Name, date of birth, and government-issued ID details.
  • Contact information: Mailing address, phone number, and email address.
  • Health information: Medical and dental history, treatment records, X-rays, and clinical notes.
  • Insurance information: Insurance plan details, group numbers, and benefit coverage.
  • Financial information: Payment method and billing records.
  • Website usage data: IP address, browser type, pages visited, and session duration collected via cookies and analytics tools.

2. How We Use Your Information

We collect and use personal information for the following purposes:

  • Providing, coordinating, and managing your dental care and treatment.
  • Processing insurance claims and billing.
  • Scheduling and confirming appointments.
  • Communicating with you about your treatment, test results, or recall reminders.
  • Meeting legal, regulatory, and professional obligations.
  • Improving our website and patient experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Your Information

We may share your personal information in limited circumstances, including:

  • With other healthcare providers directly involved in your care, with your consent.
  • With insurance companies and benefit administrators to process claims on your behalf.
  • With third-party service providers who assist with practice management, billing software, or IT services, under strict confidentiality agreements.
  • Where required by law, court order, or regulatory authority.

4. Consent

By providing us with your personal information — whether in person, by phone, or through this website — you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting us in writing. Please note that withdrawing consent may affect our ability to provide you with dental care.

5. Retention of Information

We retain patient records for a minimum of 10 years from the date of last treatment, or as required by the Alberta Dental Association and College and applicable law. Website usage data is retained in accordance with the terms of our analytics provider.

6. Security

We implement appropriate physical, administrative, and technical safeguards to protect your personal information against unauthorized access, use, disclosure, or destruction. Our staff are trained in privacy practices and bound by confidentiality obligations.

7. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve functionality and analyze usage. You may disable cookies through your browser settings; however, this may limit certain features of the website.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent to certain uses of your information.
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

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